Concepedia

Marcin Pont

MP

3

Publications

140

Citations

3

H-Index

2002

Active since

Affiliations

Deakin University(Current)

Marcin Pont is an author at Deakin University specializing in customer satisfaction, business, and service quality.

Top concepts

Publications per year

2002–2005

3

Publications

3

An empirical investigation of customer satisfaction and loyalty across two divergent bank segments

Marcin Pont, Lisa McQuilken · Journal of Financial Services Marketing · 2005 · 101 citations

, , +8

Measuring marketing performance: a critique of empirical literature

Marcin Pont, Robin Shaw · Deakin Research Online (Deakin University) · 2003 · 25 citations

Testing the Fit of the BANKSERV Model to BANKPERF Data

Marcin Pont, Lisa McQuilken · 2002 · 14 citations

Rows per page

1–3 of 3