Concepedia
Statistics
Publications
30
Citations
3.9K
H-Index
23
Active since
2001
Affiliations
Universidade Católica Portuguesa(Current)
University of Calgary
University of Aveiro
Paderborn University
Pontifícia Universidade Católica do Rio de Janeiro
Rui Sousa is an author at Universidade Católica Portuguesa specializing in management, operations management, and business.
Publications per year
2001–2025
Contingency research in operations management practices
Rui Sousa · Journal of Operations Management · 2008 · 984 citations · Full text
Management, Operations Management, Organizational Behavior +10
Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
Clay M. Voorhees, Paul W. Fombelle, Yany Grégoire et al. · Journal of Business Research · 2017 · 469 citations · Full text
Business, Marketing, Marketing Management +14
Service Quality in Multichannel Services Employing Virtual Channels
Rui Sousa · Journal of Service Research · 2006 · 429 citations
Management, Management Information Systems, Quality Management +17
“Futurizing” smart service: implications for service researchers and managers
Nancy Wuenderlich, Kristina Heinonen, Amy L. Ostrom et al. · Journal of Services Marketing · 2015 · 344 citations · Full text
Management, Information Systems, Management Information Systems +17
QUALITY MANAGEMENT: UNIVERSAL OR CONTEXT DEPENDENT?
Rui Sousa · Production and Operations Management · 2001 · 230 citations
Management, Operations Management, Quality Management +7
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