Concepedia

Junzhao Ma

JM

7

Publications

212

Citations

7

H-Index

2014

Active since

Affiliations

Monash University(Current)

Junzhao Ma is an author at Monash University specializing in management, marketing, and consumer research.

Top concepts

MarketingManagementConsumer ResearchBusinessSocial SciencesRoboticsPsychologyConsumer CultureConsumer BehaviorBehavioral Science

Publications per year

2014–2023

7

Publications

7

How does service robot anthropomorphism affect human co-workers?

Dewi Tojib, Rahul Sujan, Junzhao Ma et al. · Journal of service management · 2023 · 59 citations

Behavioral Sciences, Engineering, Human Agent Interaction +14

Advertisements Just Aren’t Advertisements Anymore

Colin Campbell, Junzhao Ma · Journal of Advertising Research · 2014 · 46 citations

Does Greater Online Assortment Pay? An Empirical Study Using Matched Online and Catalog Shoppers

Junzhao Ma · Journal of Retailing · 2016 · 40 citations

Electronic Marketplace, Economics, Online Customer Behavior +9

The Impact of Service Failure and Recovery on Target and Observing Customers: A Comparative Study

Shahin Sharifi, Mauricio Palmeira, Junzhao Ma et al. · Journal of Hospitality Marketing & Management · 2017 · 22 citations

Customer Experience, Customer Satisfaction, Service Failure +13

Sex Robots: Are We Ready for Them? An Exploration of the Psychological Mechanisms Underlying People’s Receptiveness of Sex Robots

Junzhao Ma, Dewi Tojib, Yelena Tsarenko · Journal of Business Ethics · 2022 · 19 citations

Sexual Communication, Behavioral Sciences, Robotics +9

Rows per page

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