Concepedia

Rhett H. Walker

RH

10

Publications

865

Citations

10

H-Index

1998

Active since

Affiliations

La Trobe University(Current)

University of Tasmania

The University of Melbourne

Rhett H. Walker is an author at La Trobe University specializing in marketing, management, and customer satisfaction.

Top concepts

MarketingManagementCustomer SatisfactionBusinessConsumer ResearchInteractive MarketingTechnologyService QualityCustomer ServiceConsumer Behavior

Publications per year

1998–2009

10

Publications

10

Technology‐enabled service delivery

Rhett H. Walker, Margaret Craig‐Lees, R Hecker et al. · International Journal of Service Industry Management · 2002 · 300 citations

Customer Satisfaction, Consumer Research, Technology Adoption +17

Why consumers use and do not use technology‐enabled services

Rhett H. Walker, Lester W. Johnson · Journal of Services Marketing · 2006 · 222 citations

Customer Satisfaction, Digital Marketing, Consumer Research +19

Re‐thinking the conceptualization of customer value and service quality within the service‐profit chain

Rhett H. Walker, Lester W. Johnson, Sean Leonard · Managing Service Quality · 2006 · 101 citations

Customer Profitability, Customer Satisfaction, Service Quality +10

Employee perspectives of service quality in the supermarket sector

Paul J. Vella, John Gountas, Rhett H. Walker · Journal of Services Marketing · 2009 · 60 citations

Customer Satisfaction, Consumer Research, Human Resource Management +16

Green Marketing and Green Places: A Taxonomy for the Destination Marketer

Rhett H. Walker, Dallas Hanson · Journal of Marketing Management · 1998 · 45 citations

Tourism Management, Place Marketing, Green Places +13

Rows per page

1–5 of 10