Concepedia
Statistics
Publications
3
Citations
147
H-Index
Active since
2022
Affiliations
University of Parma(Current)
University of Florence
Giada Salvietti is an author at University of Parma specializing in marketing, social influence, and customer satisfaction.
Top concepts
MarketingArtsManagementTechnologyCommunicationGlobal HealthPublic HealthDigital HealthCustomer ServiceSocial Influence
Publications per year
2022–2024
Omnichannel retailing and post-pandemic recovery: building a research agenda
Giada Salvietti, Cristina Ziliani, Christoph Teller et al. · International Journal of Retail & Distribution Management · 2022 · 82 citations · Full text
Omnichannel Logistics, Global Health, Digital Health +9
Exploring the relationship between chatbots, service failure recovery and customer loyalty: A frustration–aggression perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis et al. · Psychology and Marketing · 2024 · 55 citations · Full text
Customer Experience, Customer Satisfaction, Chatbot +20
Driving channel integration perception in omnichannel environments: the role of touchpoints
Giada Salvietti, Marco Ieva, Cristina Ziliani · Journal of Product & Brand Management · 2024 · 10 citations · Full text
1–3 of 3