Natália Araújo Pacheco

Whom do customers blame for a service failure? Effects of thought speed on causal locus attribution

Natália Araújo Pacheco, Maggie Geuens, Cristiane Pizzutti dos Santos · Journal of Retailing and Consumer Services · 2017 · 33 citations · Full text

Customer Satisfaction, Service Failure, Service Quality +15

Trust recovery tactics after double deviation: better sooner than later?

Natália Araújo Pacheco, Cristiane Pizzutti dos Santos, Kenny Basso et al. · Journal of service management · 2018 · 21 citations · Full text

Reliability, Trust Metric, Trusted System +15

A perceived-control based model to understanding the effects of co-production on satisfaction

Natália Araújo Pacheco, Renaud Lunardo, Cristiane Pizzutti dos Santos · BAR - Brazilian Administration Review · 2013 · 20 citations · Full text

Customer Satisfaction, Behavioral Decision Making, Consumer Research +21

The link between social interactions and trust recovery in customer–business relationships

Andréia Alcântara da Rosa Pulga, Kenny Basso, Keitiline Ramos Viacava et al. · Journal of Consumer Behaviour · 2019 · 20 citations

Social Psychology, Social Influence, Social Interactions +22

Can you imagine yourself wearing this product? Embodied mental simulation and attractiveness in e-commerce product pictures

Francine Zanin Bagatini, Eduardo Rech, Natália Araújo Pacheco et al. · Journal of Research in Interactive Marketing · 2022 · 12 citations

Embodied Mental Simulation, Consumer Research, User-centered Design +23