Phuong Thi Kim Tran

Factors influencing customer's loyalty towards ride-hailing taxi services – A case study of Vietnam

Duy Quy Nguyen-Phuoc, Diep Ngoc Su, Phuong Thi Kim Tran et al. · Transportation Research Part A Policy and Practice · 2020 · 213 citations

Customer Satisfaction, Ride-hailing Taxi Services, Management +9

Destination perceived quality, tourist satisfaction and word-of-mouth

Tz-Li Wang, Phuong Thi Kim Tran, Tran Trung Vinh · Tourism Review · 2017 · 202 citations

Customer Satisfaction, Destination Marketing, Domestic Tourists +10

Brand equity in a tourism destination: a case study of domestic tourists in Hoi An city, Vietnam

Tran Trung Vinh, Nguyen Phuc Nguyen, Phuong Thi Kim Tran et al. · Tourism Review · 2019 · 104 citations

Customer Satisfaction, Culture, Destination Marketing +13

Job Satisfaction, Employee Loyalty and Job Performance in the Hospitality Industry: A Moderated Model

Phuong Thi Kim Tran, Tran Trung Vinh · Asian Economic and Financial Review · 2020 · 88 citations · Full text

Customer Satisfaction, Job Performance, Hospitality +18

Linking self-congruity, perceived quality and satisfaction to brand loyalty in a tourism destination: the moderating role of visit frequency

Phuong Thi Kim Tran, Phong D. Nguyen, Angelina Hanh Nhat Le et al. · Tourism Review · 2021 · 83 citations

Customer Satisfaction, Culture, Multiple Mediator Model +15