Concepedia

Horace L. Melton

HL

7

Publications

635

Citations

7

H-Index

2006

Active since

Affiliations

Illinois State University(Current)

Florida State University

Horace L. Melton is an author at Illinois State University specializing in management, business, and strategic management.

Top concepts

BusinessManagementStrategic ManagementMarketingBusiness StrategyService InnovationCustomer SatisfactionStrategyEducationHuman Resources

Publications per year

2006–2015

7

Publications

7

Customer and Frontline Employee Influence on New Service Development Performance

Horace L. Melton, Michael D. Hartline · Journal of Service Research · 2010 · 248 citations

Customer Satisfaction, Service Innovation, Human Resource Management +16

Employee Collaboration, Learning Orientation, and New Service Development Performance

Horace L. Melton, Michael D. Hartline · Journal of Service Research · 2012 · 121 citations

Customer Satisfaction, Service Innovation, Mediation Model +19

Clusters and supply chain management: the Amish experience

Tom DeWitt, Larry C. Giunipero, Horace L. Melton · International Journal of Physical Distribution & Logistics Management · 2006 · 94 citations

Supply Network, Industrial Organization, Management +17

Student Engagement and Marketing Classes

Steven A. Taylor, Gary L. Hunter, Horace L. Melton et al. · Journal of Marketing Education · 2011 · 90 citations

Student Motivation, Performance Studies, Teaching +13

Customer and employee co-creation of radical service innovations

Horace L. Melton, Michael D. Hartline · Journal of Services Marketing · 2015 · 59 citations

Innovation Evaluation, Customer Satisfaction, Service Innovation +20

Rows per page

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