Agung Yoga Sembada

How perceived behavioral control affects trust to purchase in social media stores

Agung Yoga Sembada, Kian Yeik Koay · Journal of Business Research · 2019 · 101 citations

Trust Metric, Customer Satisfaction, Online Customer Behavior +15

Electronic waste generation, economic values, distribution map, and possible recycling system in Indonesia

Aulia Qisthi Mairizal, Agung Yoga Sembada, Kwong Ming Tse et al. · Journal of Cleaner Production · 2021 · 77 citations

Electronic Waste, Engineering, Recycling Technology +15

The Customer Experience Framework as Baseline for Strategy and Implementation in Services Marketing

Reza Ashari Nasution, Agung Yoga Sembada, Lani Miliani et al. · Procedia - Social and Behavioral Sciences · 2014 · 62 citations · Full text

Customer Experience, Customer Satisfaction, Consumer Research +18

The Positive Effects of Customers’ Power on Their Behavioral Responses After Service Failure

Agung Yoga Sembada, Yelena Tsarenko, Dewi Tojib · Journal of Service Research · 2016 · 55 citations

Service Provider, Customer Satisfaction, Behavioral Decision Making +19

The two sides of empowering consumers to co-design innovations

Agung Yoga Sembada · Journal of Services Marketing · 2017 · 46 citations

Innovation Adoption, Service Innovation, Negative Consumer Engagement +22