2
Publications
100
Citations
2
H-Index
2013
Active since
Affiliations
Bandung Institute of Technology(Current)
Lani Miliani is an author at Bandung Institute of Technology specializing in customer satisfaction, management, and marketing.
Top concepts
BusinessMarketingManagementConsumer ResearchCustomer SatisfactionFintechEconomicsUser ExperienceCustomer JourneyCustomer Service
Publications per year
2013–2014
2
2
The Customer Experience Framework as Baseline for Strategy and Implementation in Services Marketing
Reza Ashari Nasution, Agung Yoga Sembada, Lani Miliani et al. · Procedia - Social and Behavioral Sciences · 2014 · 62 citations · Full text
Customer Experience, Customer Satisfaction, Consumer Research +18
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