Concepedia

Paula Dootson

PD

11

Publications

534

Citations

11

H-Index

2015

Active since

Affiliations

Queensland University of Technology(Current)

Paula Dootson is an author at Queensland University of Technology specializing in management, marketing, and communication.

Top concepts

MarketingManagementCommunicationConsumer BehaviorConsumer ResearchArtsBehavioral ScienceBusinessSocial MediaSocial Sciences

Publications per year

2015–2022

11

Publications

11

Chatbots and service failure: When does it lead to customer aggression

Yu‐Shan Huang, Paula Dootson · Journal of Retailing and Consumer Services · 2022 · 130 citations

Conversational User Interface, Customer Satisfaction, Service Failure +15

Visual Mis/disinformation in Journalism and Public Communications: Current Verification Practices, Challenges, and Future Opportunities

T.J. Thomson, Daniel Angus, Paula Dootson et al. · Journalism Practice · 2020 · 98 citations · Full text

Fake News, Citizen Journalism, Image Verification Technologies +17

Financial institutions using social media – do consumers perceive value?

Paula Dootson, Amanda Beatson, Judy Drennan · International Journal of Bank Marketing · 2016 · 96 citations

Innovation Adoption, Digital Marketing, Social Media Adoption +22

Where do consumers draw the line? Factors informing perceptions and justifications of deviant consumer behaviour

Paula Dootson, Kim A. Johnston, Amanda Beatson et al. · Journal of Marketing Management · 2016 · 48 citations

Customer Satisfaction, Behavioral Decision Making, Consumer Motivation +22

Reducing deviant consumer behaviour with service robot guardians

Paula Dootson, Dominique A. Greer, Kate Letheren et al. · Journal of Services Marketing · 2022 · 34 citations · Full text

Service Robot Guardians, Behavioral Decision Making, Social Psychology +21

Rows per page

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