Concepedia

Yu‐Shan Huang

YH

Statistics

Publications

10

Citations

539

H-Index

10

Active since

2016

Affiliations

Texas A&M University – Corpus Christi(Current)

Northern Michigan University

Harrisburg University of Science and Technology

Yu‐Shan Huang is an author at Texas A&M University – Corpus Christi specializing in psychology, management, and customer relationship management.

Publications per year

2016–2022

10

Publications

10

Chatbots and service failure: When does it lead to customer aggression

Yu‐Shan Huang, Paula Dootson · Journal of Retailing and Consumer Services · 2022 · 146 citations

Business, Management Information Systems, Consumer Behavior +12

Service robots in full- and limited-service restaurants: Extending technology acceptance model

Wei‐Kang Kao, Yu‐Shan Huang · Journal of Hospitality and Tourism Management · 2022 · 146 citations

Management, Hospitality Management, Robotics Engineering +16

Why sabotage customers who mistreat you? Activated hostility and subsequent devaluation of targets as a moral disengagement mechanism.

Yu‐Shan Huang, Rebecca L. Greenbaum, Julena Bonner et al. · Journal of Applied Psychology · 2018 · 88 citations

Social Sciences, Psychology, Social Psychology +13

The Role of Customer Perceived Ethicality in Explaining the Impact of Incivility Among Employees on Customer Unethical Behavior and Customer Citizenship Behavior

Yu‐Shan Huang, Shuqin Wei, Tyson Ang · Journal of Business Ethics · 2021 · 44 citations

Business, Marketing, Organizational Behavior +11

Chatbot service usage during a pandemic: fear and social distancing

Yu‐Shan Huang, Wei‐Kang Kao · Service Industries Journal · 2021 · 41 citations

Social Sciences, Psychology, Social Psychology +12

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