Concepedia

Martin Benkenstein

MB

24

Publications

1.6K

Citations

21

H-Index

1993

Active since

Affiliations

University of Rostock(Current)

East Tennessee State University

Imperial College London

University of Cologne

Martin Benkenstein is an author at University of Rostock specializing in management, marketing, and consumer research.

Top concepts

MarketingManagementConsumer ResearchBusinessCustomer SatisfactionConsumer BehaviorInteractive MarketingCommunicationCustomer ServiceHospitality Marketing

Publications per year

1993–2021

24

Publications

24

Relationships between service quality and behavioral outcomes

Uğur Yavaş, Martin Benkenstein, Uwe Stuhldreier · International Journal of Bank Marketing · 2004 · 196 citations

Customer Experience, Customer Satisfaction, Consumer Decision Making +15

When good WOM hurts and bad WOM gains: The effect of untrustworthy online reviews

Thomas Reimer, Martin Benkenstein · Journal of Business Research · 2016 · 179 citations

Behavioral Decision Making, Reputation Management, Good Wom Hurts +17

Sport Stadium Atmosphere: Formative and Reflective Indicators for Operationalizing the Construct

Sebastian Uhrich, Martin Benkenstein · Journal of Sport Management · 2010 · 157 citations

Sport Engineering, Environmental Psychology, Sensory Experiences +23

Physical and social atmospheric effects in hedonic service consumption: customers' roles at sporting events

Sebastian Uhrich, Martin Benkenstein · Service Industries Journal · 2011 · 150 citations

Customer Experience, Customer Satisfaction, Consumer Research +22

Access-Based Services as Substitutes for Material Possessions: The Role of Psychological Ownership

Martin P. Fritze, André Marchand, Andreas B. Eisingerich et al. · Journal of Service Research · 2020 · 139 citations · Full text

Behavioral Decision Making, Consumer Study, Consumer Research +20

Rows per page

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