Sut Ieng Lei

Digital free tourism – An exploratory study of tourist motivations

Inta Egger, Sut Ieng Lei, Philipp Wassler · Tourism Management · 2020 · 162 citations

Culture, Destination Marketing, Digital Marketing +7

Social presence, telepresence and customers’ intention to purchase online peer-to-peer accommodation: A mediating model

Shun Ye, Sut Ieng Lei, Haili Shen et al. · Journal of Hospitality and Tourism Management · 2019 · 139 citations · Full text

Online Customer Behavior, Social Media, Social Presence +12

A comparison between chatbot and human service: customer perception and reuse intention

Sut Ieng Lei, Haili Shen, Shun Ye · International Journal of Contemporary Hospitality Management · 2021 · 136 citations

Customer Satisfaction, Chatbot, Engineering +36

Online Teaching and Learning Experiences During the COVID-19 Pandemic – A Comparison of Teacher and Student Perceptions

Sut Ieng Lei, Amy Siu Ian So · Journal of Hospitality & Tourism Education · 2021 · 132 citations

Teacher Education, A Comparison, E-learning +12

Engaging Customers in Value Co-Creation Through Mobile Instant Messaging in the Tourism and Hospitality Industry

Sut Ieng Lei, Shun Ye, Dan Wang et al. · Journal of Hospitality & Tourism Research · 2019 · 82 citations · Full text

Customer Experience, Customer Satisfaction, Digital Marketing +23