Shun Ye

Social presence, telepresence and customers’ intention to purchase online peer-to-peer accommodation: A mediating model

Shun Ye, Sut Ieng Lei, Haili Shen et al. · Journal of Hospitality and Tourism Management · 2019 · 139 citations · Full text

Online Customer Behavior, Social Media, Social Presence +12

A comparison between chatbot and human service: customer perception and reuse intention

Sut Ieng Lei, Haili Shen, Shun Ye · International Journal of Contemporary Hospitality Management · 2021 · 136 citations

Customer Satisfaction, Chatbot, Engineering +36

Traveling with pets: Constraints, negotiation, and learned helplessness

Tianyu Ying, Jingyi Tang, Jun Wen et al. · Tourism Management · 2020 · 83 citations · Full text

Behavioral Sciences, Veterinary Behavioral Medicine, Social Behavior +6

Logistics service sharing and competition in a dual-channel e-commerce supply chain

Ping He, Jiaying Wen, Shun Ye et al. · Computers & Industrial Engineering · 2020 · 83 citations

Marketing, Supply Network, Business +8

Strategic Behavior in Online Reputation Systems: Evidence from Revoking on Ebay1

Shun Ye, Guodong Gao, Siva Viswanathan · MIS Quarterly · 2014 · 66 citations