Haili Shen

Social presence, telepresence and customers’ intention to purchase online peer-to-peer accommodation: A mediating model

Shun Ye, Sut Ieng Lei, Haili Shen et al. · Journal of Hospitality and Tourism Management · 2019 · 139 citations · Full text

Online Customer Behavior, Social Media, Social Presence +12

A comparison between chatbot and human service: customer perception and reuse intention

Sut Ieng Lei, Haili Shen, Shun Ye · International Journal of Contemporary Hospitality Management · 2021 · 136 citations

Customer Satisfaction, Chatbot, Engineering +36

Revisiting residents’ support for tourism development: The role of tolerance

Xue Qin, Haili Shen, Shun Ye et al. · Journal of Hospitality and Tourism Management · 2021 · 98 citations

Tourism Management, Culture, Community Engagement +6

Being rational and emotional: An integrated model of residents’ support of ethnic tourism development

Yuanyuan Wang, Haili Shen, Shun Ye et al. · Journal of Hospitality and Tourism Management · 2020 · 65 citations

Ethnicity, Tourism Management, Culture +10

Experiential authenticity in heritage museums

Liuhe Jin, Honggen Xiao, Haili Shen · Journal of Destination Marketing & Management · 2020 · 60 citations · Full text

Material Culture, Cultural Heritage, Museum Studies +5