Concepedia

Marvin E. González

ME

21

Publications

1.1K

Citations

17

H-Index

2003

Active since

Affiliations

College of Charleston(Current)

New Mexico State University

University of Toledo

Universidad de Navarra

Marvin E. González is an author at College of Charleston specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingSupply Chain ManagementStrategic ManagementTotal Quality ManagementQuality Function DeploymentBusiness StrategyCustomer SatisfactionSupply Chain

Publications per year

2003–2019

21

Publications

21

Customer satisfaction using QFD: an e‐banking case

Marvin E. González, Gioconda Quesada, Federico Picado et al. · Managing Service Quality · 2004 · 96 citations

Customer Experience, Customer Satisfaction, Service Strategy +14

Determining the importance of the supplier selection process in manufacturing: a case study

Marvin E. González, Gioconda Quesada, Carlo A. Mora‐Monge · International Journal of Physical Distribution & Logistics Management · 2004 · 96 citations

Total Quality Management, Customer Satisfaction, Industrial Engineering +18

An Alternative Approach in Service Quality: An e-Banking Case Study

Marvin E. González, Rene Dentiste Mueller, Rhonda W. Mack · Quality Management Journal · 2008 · 90 citations

Total Quality Management, Customer Satisfaction, Engineering +17

Linking order winning and external supply chain integration strategies

Gioconda Quesada, Ram Rachamadugu, Marvin E. González et al. · Supply Chain Management An International Journal · 2008 · 88 citations

Supply Chain Integration, Order Winners Selection, Industrial Organization +19

Improving customer satisfaction of a healthcare facility: reading the customers’ needs

Marvin E. González · Benchmarking An International Journal · 2019 · 80 citations

Total Quality Management, Customer Satisfaction, Quality Of Life +20

Rows per page

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