Customer satisfaction using QFD: an e‐banking case

Marvin E. González, Gioconda Quesada, Federico Picado, +1

Managing Service Quality

Customer ExperienceCustomer SatisfactionService StrategyQuality Function DeploymentService Quality +12

Determining the importance of the supplier selection process in manufacturing: a case study

Marvin E. González, Gioconda Quesada, Carlo A. Mora‐Monge

International Journal of Physical Distribution & Logistics Management

Total Quality ManagementCustomer SatisfactionIndustrial EngineeringSupply NetworkManagement +16

An Alternative Approach in Service Quality: An e-Banking Case Study

Marvin E. González, Rene Dentiste Mueller, Rhonda W. Mack

Quality Management Journal

Total Quality ManagementCustomer SatisfactionEngineeringE-servicesService Excellence +15

Linking order winning and external supply chain integration strategies

Gioconda Quesada, Ram Rachamadugu, Marvin E. González, +1

Supply Chain Management An International Journal

Supply Chain IntegrationOrder Winners SelectionIndustrial OrganizationOrder WinnerOrder Winning +17

Improving customer satisfaction of a healthcare facility: reading the customers’ needs

Marvin E. González

Benchmarking An International Journal

Total Quality ManagementCustomer SatisfactionQuality Of LifeCustomer ExperienceEngineering +18

Improving Product Design Using Quality Function Deployment: The School Furniture Case in Developing Countries

Marvin E. González, Gioconda Quesada, A. Terry Bahill

Quality Engineering

Total Quality ManagementEngineeringSocial SciencesQuality Function DeploymentSchool Furniture Case +15

Impact of e‐procurement on procurement practices and performance

Gioconda Quesada, Marvin E. González, James Mueller, +1

Benchmarking An International Journal

Public ProcurementBusiness OperationsProcurementFirm PerformanceProcurement Performance +12

Trust, power and supply chain integration in Web-enabled supply chains

Carlo A. Mora‐Monge, Gioconda Quesada, Marvin E. González, +1

Supply Chain Management An International Journal

Supply Chain IntegrationInformation SecurityTrust Management ArchitectureManagementTrading Partner Trust +15

Performance measurement of AMT: a cross‐regional study

Carlo A. Mora‐Monge, Suhasini Subba Rao, Marvin E. González, +1

Benchmarking An International Journal

MeasurementJob PerformanceEducationPerformance MeasurementAmt Investments +17

Designing a supply chain management academic curriculum using QFD and benchmarking

Marvin E. González, Gioconda Quesada, K N Gourdin, +1

Quality Assurance in Education

Total Quality ManagementCustomer SatisfactionSupply Chain OptimizationSupply Chain PerformanceEngineering +17