Gioconda Quesada

Customer satisfaction using QFD: an e‐banking case

Marvin E. González, Gioconda Quesada, Federico Picado et al. · Managing Service Quality · 2004 · 96 citations

Customer Experience, Customer Satisfaction, Service Strategy +14

Determining the importance of the supplier selection process in manufacturing: a case study

Marvin E. González, Gioconda Quesada, Carlo A. Mora‐Monge · International Journal of Physical Distribution & Logistics Management · 2004 · 96 citations

Total Quality Management, Customer Satisfaction, Industrial Engineering +18

Linking order winning and external supply chain integration strategies

Gioconda Quesada, Ram Rachamadugu, Marvin E. González et al. · Supply Chain Management An International Journal · 2008 · 88 citations

Supply Chain Integration, Order Winners Selection, Industrial Organization +19

Improving Product Design Using Quality Function Deployment: The School Furniture Case in Developing Countries

Marvin E. González, Gioconda Quesada, A. Terry Bahill · Quality Engineering · 2003 · 72 citations

Total Quality Management, Engineering, Social Sciences +17

Impact of e‐procurement on procurement practices and performance

Gioconda Quesada, Marvin E. González, James Mueller et al. · Benchmarking An International Journal · 2010 · 72 citations

Public Procurement, Business Operations, Procurement +14