Determining the importance of the supplier selection process in manufacturing: a case study

Abstract

This article investigates the importance of the supplier management process in the quality of the final product. A methodology is developed to analyze the variables involved in the supplier management process and it is illustrated with a case study of the chair manufacturing industry. Research results indicate that the supplier selection process appears to be the most significant variable as it helps in achieving high quality products and customer satisfaction. This paper shows the different analytical steps that arise naturally in the systematic categorization of variables for supplier management. Nine variables related to the supplier selection process were analyzed. Each of these variables was then evaluated through an experimental design using statistical information based on three factors, namely, quality, cost and productivity.