Shaheen Mansori

Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry

Boon Liat Cheng, Chin Chuan Gan, Brian C. Imrie et al. · International Journal of Quality and Service Sciences · 2018 · 204 citations

Customer Satisfaction, Service Quality, Service Recovery +13

The Effects of Product Quality on Customer Satisfaction and Loyalty: Evidence from Malaysian Engineering Industry

Ling Chen Hoe, Shaheen Mansori · International Journal of Industrial Marketing · 2018 · 152 citations · Full text

Total Quality Management, Customer Satisfaction, Engineering +16

The Associations Between Service Quality, Corporate Image, Customer Satisfaction, and Loyalty: Evidence From the Malaysian Hotel Industry

Cheng Boon Liat, Shaheen Mansori, Tat‐Huei Cham · Journal of Hospitality Marketing & Management · 2013 · 151 citations

Customer Satisfaction, Tourism Management, Hospitality +17

Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty

Cheng Boon Liat, Shaheen Mansori, Gan Chin Chuan et al. · Journal of Global Marketing · 2017 · 104 citations

Total Quality Management, Customer Satisfaction, Service Quality +14

Organizational commitment: an empirical analysis of personality traits

Muhammad Farrukh, Wei Ying Chong, Shaheen Mansori · Journal of Work-Applied Management · 2017 · 87 citations · Full text

Work Attitude, Higher Education Institutes, Smartpls Software +11