Boon Liat Cheng

Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry

Boon Liat Cheng, Chin Chuan Gan, Brian C. Imrie et al. · International Journal of Quality and Service Sciences · 2018 · 204 citations

Customer Satisfaction, Service Quality, Service Recovery +13

I Am too old for this! Barriers contributing to the non-adoption of mobile payment

Tat‐Huei Cham, Jun‐Hwa Cheah, Boon Liat Cheng et al. · International Journal of Bank Marketing · 2021 · 160 citations

Customer Satisfaction, Engineering, Consumer Research +24

Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel Industry

Boon Liat Cheng · Gadjah Mada International Journal of Business · 2014 · 108 citations · Full text

Total Quality Management, Customer Satisfaction, Service Quality +14

Brand image as the competitive edge for hospitals in medical tourism

Tat‐Huei Cham, Boon Liat Cheng, Mei Peng Low et al. · European Business Review · 2020 · 108 citations

Customer Satisfaction, Brand Strategy, Smart Pls Software +17

Factors Influencing Customer Satisfaction and E-Loyalty: Online Shopping Environment among the Young Adults

Izyan Hizza Bt. Hila Ludin, Boon Liat Cheng · RePEc: Research Papers in Economics · 2014 · 74 citations · Full text

Customer Satisfaction, Young Adults, Internet World Stats +20