Concepedia
Statistics
Publications
6
Citations
139
H-Index
Active since
2004
Affiliations
University of Montana(Current)
University of Oklahoma
University of Missouri
Simona Stan is an author at University of Montana specializing in customer satisfaction, management, and marketing.
Top concepts
MarketingManagementService QualityCustomer SatisfactionBusinessCustomer ServiceConsumer ResearchCommunicationArtsTrust
Publications per year
2004–2018
The customer socialization paradox: the mixed effects of communicating customer role expectations
Kenneth R. Evans, Simona Stan, L. William Murray · Journal of Services Marketing · 2008 · 35 citations
Service Provider, Customer Satisfaction, Customer Experience +20
The Moderating Influence of Organizational Support on the Development of Salesperson Job Performance: Can an Organization Provide Too Much Support?
Simona Stan, Kenneth R. Evans, Todd J. Arnold et al. · Journal of Personal Selling and Sales Management · 2012 · 32 citations
The Role of Equity and Work Environment in the Formation of Salesperson Distributive Fairness Judgments
Todd J. Arnold, Timothy D. Landry, Lisa K. Scheer et al. · Journal of Personal Selling and Sales Management · 2009 · 28 citations
Segment differences in the asymmetric effects of service quality on business customer relationships
Simona Stan, Kenneth R. Evans, Charles M. Wood et al. · Journal of Services Marketing · 2007 · 21 citations
Customer Satisfaction, Consumer Research, Negative Asymmetry +17
Boundary Spanners' Satisfaction with Organizational Support Services
Simona Stan, Timothy D. Landry, Kenneth R. Evans · Journal of Relationship Marketing · 2004 · 13 citations
Customer Satisfaction, Boundary Spanners, Human Resource Management +17
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