Concepedia

Albert Caruana

AC

67

Publications

6.9K

Citations

37

H-Index

1995

Active since

Affiliations

University of Malta(Current)

Curtin University

Luleå University of Technology

Simon Fraser University

University of Bologna

Albert Caruana is an author at University of Malta specializing in management, business, and marketing.

Top concepts

ManagementMarketingBusinessConsumer ResearchCustomer SatisfactionBusiness StrategyStrategic ManagementInteractive MarketingConsumer BehaviorAdvertising

Publications per year

1995–2021

67

Publications

67

Service loyalty

Albert Caruana · European Journal of Marketing · 2002 · 1.5K citations · Full text

Customer Satisfaction, Service Quality, Service Loyalty +9

Service quality and satisfaction – the moderating role of value

Albert Caruana, Arthur H. Money, Pierre Berthon · European Journal of Marketing · 2000 · 626 citations · Full text

Total Quality Management, Customer Satisfaction, Service Quality +12

How corporate reputation, quality, and value influence online loyalty

Albert Caruana, Michael T. Ewing · Journal of Business Research · 2009 · 310 citations

Customer Satisfaction, Online Customer Behavior, Digital Marketing +8

Market orientation and business performance: some European evidence

Leyland Pitt, Albert Caruana, Pierre Berthon · International Marketing Review · 1996 · 305 citations

Customer Satisfaction, Market Orientation, Maltese Firms +12

The effect of internal marketing on organisational commitment among retail bank managers

Albert Caruana, Peter Calleya · International Journal of Bank Marketing · 1998 · 238 citations · Full text

Customer Satisfaction, Relationship Marketing, Service Research +14

Rows per page

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