Concepedia

Carolyn Massiah

CM

7

Publications

1.1K

Citations

7

H-Index

2006

Active since

Affiliations

University of Central Florida(Current)

Northern Illinois University

Adelphi University

Carolyn Massiah is an author at University of Central Florida specializing in management, marketing, and consumer research.

Top concepts

ManagementMarketingConsumer ResearchConsumer BehaviorBusinessSocial InfluenceCustomer SatisfactionMotivationSocial SciencesBrand Management

Publications per year

2006–2020

7

Publications

7

An expanded servicescape perspective

Mark S. Rosenbaum, Carolyn Massiah · Journal of service management · 2011 · 549 citations

Natural Environmental Dimensions, Customer Satisfaction, Customer Experience +24

When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

Mark S. Rosenbaum, Carolyn Massiah · Journal of Service Research · 2007 · 409 citations

Customer Satisfaction, Service Establishments, Services Management +23

Community identification increases consumer‐to‐consumer helping, but not always

Zachary Johnson, Carolyn Massiah, Jeffrey Allan · Journal of Consumer Marketing · 2013 · 45 citations

Community Perception, Consumer Motivation, Consumer Study +21

An Investigation of Trust, Satisfaction, and Commitment on Repurchase Intentions in Professional Services

Mark S. Rosenbaum, Carolyn Massiah, Donald W. Jackson · Services Marketing Quarterly · 2006 · 33 citations

Customer Satisfaction, Behavioral Decision Making, Consumer Research +19

The restorative potential of senior centers

Mark S. Rosenbaum, Jill Sweeney, Carolyn Massiah · Managing Service Quality · 2014 · 32 citations

Healthy Work Environment, Social Health, Management +18

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