Joe Choon Yean Chai

Incidence of deep vein thrombosis after varicose vein surgery

André M. van Rij, Joe Choon Yean Chai, Gerry Hill et al. · British journal of surgery · 2004 · 154 citations · Full text

A two-dimensional model of trust–value–loyalty in service relationships

Joe Choon Yean Chai, Naresh K. Malhotra, Frank Alpert · Journal of Retailing and Consumer Services · 2015 · 121 citations

Trust Metric, Relationship Marketing, Customer Satisfaction +8

How consumer acculturation influences interpersonal trust

Joe Choon Yean Chai, Sally Dibb · Journal of Marketing Management · 2013 · 31 citations

Customer Satisfaction, Consumer Study, Social Psychology +24

The impact of relational bonding on intention and loyalty

Joe Choon Yean Chai, Naresh K. Malhotra, Satyabhusan Dash · Journal of Hospitality and Tourism Technology · 2015 · 24 citations

Customer Satisfaction, Behavioral Decision Making, Social Psychology +22

The influence of acculturation on consumer relational bonding in banking relationships

Joe Choon Yean Chai, Kenneth R. Deans, Sergio Biggemann · Journal of Strategic Marketing · 2012 · 12 citations

Customer Satisfaction, Consumer Research, Consumer Relational Bonding +16