M.J.H. van Birgelen

E‐services and offline fulfilment: how e‐loyalty is created

Janjaap Semeijn, Allard C.R. van Riel, M.J.H. van Birgelen et al. · Managing Service Quality · 2005 · 203 citations

Business, Marketing, Retail Management +14

Value cocreation in service interactions

Carmen Neghina, Marjolein C.J. Caniëls, Josée Bloemer et al. · Marketing Theory · 2014 · 153 citations · Full text

Business, Communication, Organizational Behavior +11

Employee Emotional Competence

Cécile Delcourt, Dwayne D. Gremler, Allard C.R. van Riel et al. · Journal of Service Research · 2015 · 99 citations · Full text

Business, Marketing, Psychology +17

Effectiveness of corporate employment web sites

M.J.H. van Birgelen, Martin Wetzels, Willemijn van Dolen · International Journal of Manpower · 2008 · 75 citations

Management, Human Resource Management, Management Information Systems +17

Value co-creation in service interactions: dimensions and antecedents

Carmen Neghina, Marjolein C.J. Caniëls, J.M.M. Bloemer et al. · Radboud Repository (Radboud University) · 2013 · 40 citations · Full text

Business, Organization Studies, Organizational Behavior +14