Concepedia

Michael M. Dent

MM

8

Publications

308

Citations

8

H-Index

1994

Active since

Affiliations

Sunway University(Current)

Universiti Tunku Abdul Rahman

HELP University

Michael M. Dent is an author at Sunway University specializing in management, business, and marketing.

Top concepts

BusinessMarketingManagementCustomer SatisfactionService QualityMarketing StrategyService InnovationOrganizational BehaviorTourismBranding

Publications per year

1994–2023

8

Publications

8

Brand preference in Islamic banking

Khaliq Ahmad, Ghulam Ali Rustam, Michael M. Dent · Journal of Islamic marketing · 2011 · 93 citations

Customer Satisfaction, Islamic Economics, Bank Selection +14

Improving Service: Managing Response Time in Hospitality Operations

Peter Jones, Michael M. Dent · International Journal of Operations & Production Management · 1994 · 66 citations

Customer Experience, Customer Satisfaction, Services Management +20

The chain effects of service innovation components on the building blocks of tourism destination loyalty: the moderating role of religiosity

Cheng Boon Liat, Seyed Rajab Nikhashemi, Michael M. Dent · Journal of Islamic marketing · 2020 · 38 citations

Customer Satisfaction, Tourism Management, Chain Effects +16

Indispensable components of creativity, innovation, and FMCG companies' competitive performance: a resource-based view (RBV) of the firm

Valaei Naser, Sajad Rezaei, Grégory Bressolles et al. · Asia-Pacific Journal of Business Administration · 2021 · 35 citations · Full text

Firm Performance, Entrepreneurship, Human Resource Management +18

Service innovation: building a sustainable competitive advantage in higher education

Boon Liat Cheng, Tat‐Huei Cham, Michael M. Dent et al. · International Journal of Services Economics and Management · 2019 · 31 citations

Marketing, Customer Satisfaction, Service Innovation +14

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