Grégory Bressolles

A consumer typology based on e-service quality and e-satisfaction

Grégory Bressolles, François Durrieu, Sylvain Sénécal · Journal of Retailing and Consumer Services · 2014 · 161 citations

Business, Information Systems, Marketing +14

Culture and personal values: How they influence perceived service quality

Riadh Ladhari, Frank Pons, Grégory Bressolles et al. · Journal of Business Research · 2010 · 143 citations

Business, Marketing, Marketing Management +12

The impact of electronic service quality's dimensions on customer satisfaction and buying impulse

Grégory Bressolles, François Durrieu, Mangali Giraud · Journal of Customer Behaviour · 2007 · 118 citations

Business, Information Systems, Marketing +17

The contribution of quality management to an organisation’s digital transformation: a qualitative study

Frédéric Ponsignon, S. Kleinhans, Grégory Bressolles · Total Quality Management & Business Excellence · 2019 · 77 citations

Management, Quality Management, Strategic Management +8

The Measurement of Electronic Service Quality

Grégory Bressolles, Jacques Nantel · International Journal of E-Business Research · 2008 · 50 citations

Business, Information Systems, Management Information Systems +17