Concepedia
Statistics
Publications
38
Citations
1.8K
H-Index
24
Active since
2006
Affiliations
University of Piraeus(Current)
University of Patras
University of Ioannina
Excelia Business School
Agricultural University of Athens
Angelos Pantouvakis is an author at University of Piraeus specializing in management, customer satisfaction, and service quality.
Publications per year
2006–2023
A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Stelios Tsafarakis, Theodosios Kokotas, Angelos Pantouvakis · Journal of Air Transport Management · 2017 · 175 citations
Management, Operations Management, Quality Management +16
The impact of ISO 9001 effectiveness on the performance of service companies
Evangelos Psomas, Angelos Pantouvakis, Dimitrios Kafetzopoulos · Managing Service Quality · 2013 · 143 citations
Management, Operations Management, Quality Management +17
Product-harm crisis management: Time heals all wounds?
Aikaterini Vassilikopoulou, George J. Siomkos, Kalliopi Chatzipanagiotou et al. · Journal of Retailing and Consumer Services · 2008 · 122 citations
Management, Risk Management, Crisis Intervention +2
Exploring different nationality perceptions of airport service quality
Angelos Pantouvakis, Maria Francesca Renzi · Journal of Air Transport Management · 2016 · 105 citations
Management, Quality Management, Transport +8
Identifying the critical determinants of TQM and their impact on company performance
Nancy Bouranta, Evangelos Psomas, Angelos Pantouvakis · The TQM Journal · 2017 · 94 citations
Management, Hospitality Management, Quality Management +11
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