20
Publications
1.2K
Citations
18
H-Index
2005
Active since
Janice M. Payan is an author at University of Northern Colorado specializing in management, marketing, and business.
Top concepts
ManagementBusinessMarketingOrganizational BehaviorBusiness StrategyStrategic ManagementCustomer SatisfactionRelationship MarketingTrustEducation
Publications per year
2005–2018
20
20
Janice M. Payan, Richard G. McFarland · Journal of Marketing · 2005 · 248 citations
Behavioral Decision Making, Social Influence, Communication +19
Richard G. McFarland, James M. Bloodgood, Janice M. Payan · Journal of Marketing · 2008 · 220 citations
Carlos Ferro‐Soto, Carmen Padín, Göran Svensson et al. · Journal of Business and Industrial Marketing · 2016 · 97 citations
Total Quality Management, Customer Satisfaction, Relational Satisfaction +22
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