International Journal of Speech Technology · 2015 · 36 citations · 16 references
ArchitecturePsychologyItem Response TheoryPsychometricsUser Experience DesignConversational InterfacesConversational User InterfacesCustomer SatisfactionService QualitySpeech InteractionUsability TestingPerceived Service QualityPsychometric PropertiesPsychometric Validity
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1994 · 9.4K citations