Chasing the rabbit: how market leaders outdistance the competition and how great companies can catch up and win

Abstract

1. Why We Need an Operations-Based Model of Competition 2. Competing through Capabilities + Lean Manufacturing and Its Discontents) 3. Managing Organizations to be the Ultimate Learning Machines: Capabilities of the Operationally Superlative 4. Capability 1: Designing Processes As Experiments to Reveal Problems 5. Capability 2: Solving Problems Experimentally to Generate Knowledge: Don't Think, Do (Don't Tweak) 6. Capability 3: Sharing Knowledge through Collaborative, Experimental Problem-Solving 7. Capability 4: Developing People through Coached Problem-Solving 8. Getting Started--Creating a Context Conducive to Experimental Learning