A Service Engineering framework to design and assess an integrated product-service

Clarifying the concept of product–service system

Oksana Mont · Journal of Cleaner Production · 2002 · 2.1K citations

Management, Systems Engineering, Service Design +6

State-of-the-art in product-service systems

Tim Baines, Howard Lightfoot, S. Evans et al. · Proceedings of the Institution of Mechanical Engineers Part B Journal of Engineering Manufacture · 2007 · 1.9K citations · Full text

Management, Marketing, Strategic Management +11

Exploring the financial consequences of the servitization of manufacturing

Andy Neely · Operations Management Research · 2008 · 1.4K citations

Management, Economics, Operations Management +12

Designing services that deliver

G. Lynn Shostack · Harvard business review · 1984 · 1.2K citations

Business, Design, Information Systems +10

How to Design a Service

G. Lynn Shostack · European Journal of Marketing · 1982 · 1K citations

Management, Design, Marketing +11