Airline service quality, customer satisfaction, and repurchase Intention: Laotian air passengers’ perspective

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 63.9K citations

Customer Satisfaction, Quality Of Life, Statistical Tests +20

Coefficient Alpha and the Internal Structure of Tests

Lee J. Cronbach · Psychometrika · 1951 · 42.3K citations · Full text

Principles and Practice of Structural Equation Modeling

Nassim Tabri, Corinna M. Elliott · Canadian Graduate Journal of Sociology and Criminology · 2012 · 26.1K citations · Full text

Management Model, Business, Structural Problem +3

SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

A. Parasuraman · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text

The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education

Keith S. Taber · Research in Science Education · 2017 · 9.5K citations · Full text