Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis

Using thematic analysis in psychology

Virginia Braun, Victoria Clarke · Qualitative Research in Psychology · 2006 · 183.3K citations · Full text

Social Sciences, Psychology, Communication Research Methods +10

Prospect Theory: An Analysis of Decision under Risk

Daniel Kahneman, Amos Tversky · Econometrica · 1979 · 47K citations

Business, Decision Sciences, Insurance +17

Preferred reporting items for systematic reviews and meta-analyses: the PRISMA Statement.

David Moher, Alessandro Liberati, Jennifer Tetzlaff et al. · PubMed · 2009 · 45.1K citations · Full text

Nursing, Biostatistics, Evidence-based Practice +10

Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement

David Moher · Annals of Internal Medicine · 2009 · 37.9K citations

Public Health, Biostatistics, Evidence-based Practice +11

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations

Management, Marketing, Quality Management +16