Hyunsu Kim

Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis

Hyunsu Kim, Kevin Kam Fung So · International Journal of Hospitality Management · 2021 · 299 citations

Management, Hospitality Management, Tourism Management +16

Service robots: Applying social exchange theory to better understand human–robot interactions

Hyunsu Kim, Kevin Kam Fung So, Jochen Wirtz · Tourism Management · 2022 · 299 citations

Engineering, Psychology, Social Psychology +16

What Makes Airbnb Experiences Enjoyable? The Effects of Environmental Stimuli on Perceived Enjoyment and Repurchase Intention

Kevin Kam Fung So, Hyunsu Kim, Haemoon Oh · Journal of Travel Research · 2020 · 136 citations

Business, Marketing, Tourism Management +13

Artificial Intelligence in Hospitality and Tourism: Insights From Industry Practices, Research Literature, and Expert Opinions

Hyunsu Kim, Kevin Kam Fung So, Seunghun Shin et al. · Journal of Hospitality & Tourism Research · 2024 · 115 citations

Management, Hospitality Management, Operations Management +16

Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers’ responses

Kevin Kam Fung So, Hyunsu Kim, Stephanie Q. Liu et al. · European Journal of Marketing · 2023 · 85 citations

Engineering, Psychology, Social Psychology +15