Concepedia

Hyunsu Kim

HK

Statistics

Publications

17

Citations

1.3K

H-Index

16

Active since

2020

Affiliations

Oklahoma State University(Current)

California State University, Fullerton

University of South Carolina

Kyung Hee University

Texas Tech University

Hyunsu Kim is an author at Oklahoma State University specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingCustomer SatisfactionTourismHospitality ManagementConsumer ResearchHospitalityConsumer BehaviorHospitality Industry

Publications per year

2020–2024

17

Publications

17

Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis

Hyunsu Kim, Kevin Kam Fung So · International Journal of Hospitality Management · 2021 · 276 citations

Customer Experience, Customer Satisfaction, Tourism Management +9

Service robots: Applying social exchange theory to better understand human–robot interactions

Hyunsu Kim, Kevin Kam Fung So, Jochen Wirtz · Tourism Management · 2022 · 264 citations

Cognitive Science, Engineering, Interpersonal Communication +10

What Makes Airbnb Experiences Enjoyable? The Effects of Environmental Stimuli on Perceived Enjoyment and Repurchase Intention

Kevin Kam Fung So, Hyunsu Kim, Haemoon Oh · Journal of Travel Research · 2020 · 133 citations

Customer Satisfaction, Tourism Literature, Behavioral Decision Making +21

Artificial Intelligence in Hospitality and Tourism: Insights From Industry Practices, Research Literature, and Expert Opinions

Hyunsu Kim, Kevin Kam Fung So, Seunghun Shin et al. · Journal of Hospitality & Tourism Research · 2024 · 91 citations

Artificial Intelligence, Customer Satisfaction, Tourism Management +17

Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers’ responses

Kevin Kam Fung So, Hyunsu Kim, Stephanie Q. Liu et al. · European Journal of Marketing · 2023 · 73 citations

Customer Satisfaction, Engineering, Social Psychology +24

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