Concepedia
European Management Journal · 2004 · 302 citations · 51 references
Electronic MarketplaceTechnology Acceptance ModelInteractive MarketingManagementTechnology AdoptionTechnologyMarketingTechnology AdaptationTechnology Transfer
51
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
Fred D. Davis · MIS Quarterly · 1989 · 61.4K citations
Firm Resources and Sustained Competitive Advantage
Jay B. Barney · Journal of Management · 1991 · 43.6K citations
Productivity, Resource-based View, Firm Performance +12
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
Fred D. Davis, Richard P. Bagozzi, Paul R. Warshaw · Management Science · 1989 · 24.9K citations
Customer Satisfaction, Behavioral Decision Making, Consumer Research +20
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
A. Parasuraman · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text
On the evaluation of structural equation models
Richard P. Bagozzi, Youjae Yi · Journal of the Academy of Marketing Science · 1988 · 20.1K citations
Customer Satisfaction, Structural Equation Models, Management +6