Applied Ergonomics · 2019 · 69 citations · 34 references
ArtsInformation SystemsInformation TechnologyHuman-centered DesignHuman-computer InteractionUser Experience DesignCustomer SatisfactionExperience DesignInterface DesignUsability EvaluationUsability TestingUser-centered DesignOnline Banking OperationsOnline Customer SatisfactionUser SatisfactionUser Satisfaction MeasurementWeb Application UsabilityWeb User Interface DesignWebsite Usability Evaluation
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