Publication | Open Access
“Deal with it”: How coping with e-service innovation affects the customer experience
32
Citations
40
References
2019
Year
Customer ExperienceCustomer SatisfactionService InnovationDigital MarketingE-businessInteractive MarketingManagementUser ExperienceBusiness“ DealService InteractionE-service InnovationCustomer ParticipationCustomer InvolvementMarketing
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