Sustainable Cities and Society · 2019 · 55 citations · 18 references
BusinessData ScienceMarketingConsumer BehaviorTransportTransportationConsumer SatisfactionCustomer SatisfactionOpinion MiningPublic Transit AnalyticsSemantic NetworksSentiment AnalysisConsumer Opinion MiningCustomer Satisfaction PredictionOpinion AnnotationOpinion DynamicsPassenger SatisfactionSentiment ClassificationSentiment MeasurementTransit User Experience
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Modelling user perception of bus transit quality
Luigi dell’Olio, Ángel Ibeas, Patricia Cecín · Transport Policy · 2010 · 340 citations