Modelling user perception of bus transit quality

Service quality––developing a service quality index in the provision of commercial bus contracts

David A. Hensher, Peter Stopher, Philip Bullock · Transportation Research Part A Policy and Practice · 2003 · 443 citations

Management, Business Economics, Quality Management +15

Valuing Transit Service Quality Improvements

Todd Litman · Journal of Public Transportation · 2008 · 263 citations · Full text

Public Health, Transportation Planning, Transport +16

A Service Quality Index for Area-wide Contract Performance Assessment

David A. Hensher, Paola Prioni · Journal of transport economics and policy · 2002 · 157 citations

Business, Business Economics, Quality Management +17

Performance-based quality contracts in bus service provision

David A. Hensher, John Stanley · Transportation Research Part A Policy and Practice · 2003 · 138 citations

Business, Contract Law, Quality Management +13

Performance-based quality contracts for the bus sector: delivering social and commercial value for money

David A. Hensher, Erne Houghton · Transportation Research Part B Methodological · 2003 · 102 citations

Management, Contract Law, Quality Management +16