Performance-based quality contracts for the bus sector: delivering social and commercial value for money

A theory of incentives in procurement and regulation

Norman J. Ireland · International Journal of Industrial Organization · 1994 · 2.7K citations

Business, Business Economics, Economics +10

A Service Quality Index for Area-wide Contract Performance Assessment

David A. Hensher, Paola Prioni · Journal of transport economics and policy · 2002 · 157 citations

Business, Business Economics, Quality Management +17

Performance-based quality contracts in bus service provision

David A. Hensher, John Stanley · Transportation Research Part A Policy and Practice · 2003 · 138 citations

Business, Contract Law, Quality Management +13

Measuring Service Quality in Scheduled Bus Services

Paola Prioni, David A. Hensher · Journal of Public Transportation · 2001 · 138 citations · Full text

Management, Operations Management, Performance Management +17

A Systematic Assessment of the Environmental Impacts of Transport Policy

David A. Hensher · Environmental and Resource Economics · 2002 · 32 citations

Public Affairs, Environmental Policy, Transportation Planning +16