Concepedia

Intelligent Kano classification of product features based on customer reviews

Diandi Chen, Dawen Zhang, Ang Liu

CIRP Annals · 2019 · 45 citations · 12 references

Concepts

ComputingComputer ScienceMarketingData MiningFeature EngineeringMachine LearningClassificationCustomer Feedback AnalysisInformation EvaluationOpinion MiningProduct ClassificationSentiment AnalysisConsumer Opinion MiningProduct FeaturesReviewsSentiment ClassificationSentiment FeaturesText Classification FeaturesText-based Product Classification

References

12

Opinion Mining and Sentiment Analysis

Bo Pang, Lillian Lee · Foundations and Trends® in Information Retrieval · 2008 · 6.2K citations

Computing, Business Analytics, Data Science +17

Attractive Quality and Must-Be Quality

Noriaki Kano, Nobuhiko Seraku, Fumio Takahashi et al. · JOURNAL OF THE JAPANESE SOCIETY FOR QUALITY CONTROL · 1984 · 3.2K citations

Management, Marketing, Quality Management +10

What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1

Susan M. Mudambi, David Schuff · MIS Quarterly · 2010 · 2.4K citations

Business, Marketing, Marketing Management +17

What makes a helpful online review? a study of customer reviews on amazon.com

Susan M. Mudambi, David Schuff · MIS Quarterly · 2010 · 1.3K citations

Business, Marketing, Marketing Management +16

An analytical Kano model for customer need analysis

Qianli Xu, Jianxin Jiao, X. Jessie Yang et al. · Design Studies · 2008 · 410 citations

Business, Information Systems, Management Information Systems +12