Journal of Retailing and Consumer Services · 2019 · 195 citations · 59 references
ManagementOperations ManagementSupply Chain ManagementLogistics ManagementTransportTransportationCustomer EngagementCustomer Experience ManagementCustomer LoyaltyCustomer SatisfactionDistribution ChannelsLast-mile DeliveryCustomer Adoption IntentionCustomer Waiting TimeLast-mile Delivery PerformanceLast-mile Delivery StrategyLast-mile Delivery SystemsLast-mile DistributionLast-mile Fulfillment
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