Hotel choice: A closer look at demographics and online ratings

Does nationality affect tourist behavior?

Abraham Pizam, Silvia Sussmann · Annals of Tourism Research · 1995 · 455 citations

Human Migration, Ethnicity, Culture +8

The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach

Xun Xu, Yibai Li · International Journal of Hospitality Management · 2016 · 424 citations

Customer Experience, Customer Satisfaction, Service Quality +12

The effectiveness of managing social media on hotel performance

Woo Gon Kim, Hyun-Jung Lim, Robert A. Brymer · International Journal of Hospitality Management · 2014 · 365 citations

Customer Satisfaction, Social Media, Social Medium Monitoring +8

Customers’ purchase decision-making process in social commerce: A social learning perspective

Aihui Chen, Yaobin Lu, Bin Wang · International Journal of Information Management · 2017 · 348 citations

Online Customer Behavior, Consumer Decision Making, Social Commerce +9

Customer engagement and online reviews

Rakhi Thakur · Journal of Retailing and Consumer Services · 2017 · 314 citations

Customer Satisfaction, Online Customer Behavior, Customer Review +9