EMS call center models with and without function differentiation: A comparison

Telephone Call Centers: Tutorial, Review, and Research Prospects

Noah Gans, Ger Koole, Avishai Mandelbaum · Manufacturing & Service Operations Management · 2003 · 1.4K citations · Full text

Management, Operations Management, Performance Management +17

Ambulance location and relocation models

Luce Brotcorne, Gilbert Laporte, Frédéric Semet · European Journal of Operational Research · 2003 · 780 citations

Health Professions, Emergency Medicine, Emergency Management +10

Queueing Models of Call Centers: An Introduction

Ger Koole, Avishai Mandelbaum · Annals of Operations Research · 2002 · 318 citations

Business, Operations Management, Markov Decision Processes +11

A multiperiod set covering location model for dynamic redeployment of ambulances

Hari Rajagopalan, Cem Saydam, Jing Xiao · Computers & Operations Research · 2006 · 310 citations

Management, Operations Management, Facility Location +6

Solving the dynamic ambulance relocation and dispatching problem using approximate dynamic programming

Verena Schmid · European Journal of Operational Research · 2011 · 284 citations · Full text

Management, Decision Sciences, Operations Management +17