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An Investigation into the Determinants of Customer Satisfaction

DOI

2.9K

Citations

8

References

1982

Year

Gilbert A. Churchill, Carol Surprenant
Journal of Marketing Research

Abstract

Gilbert A. Churchill, Jr., Carol Surprenant, An Investigation into the Determinants of Customer Satisfaction, Journal of Marketing Research, Vol. 19, No. 4, Special Issue on Causal Modeling (Nov., 1982), pp. 491-504

References

YearCitations

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