Concepedia

Satisfaction Measurement

Satisfaction Measurement is a user-centered evaluation metric that quantifies the degree of user contentment with a system, product, or interface based on subjective feedback and behavioral indicators, distinguishing it from other usability metrics by focusing specifically on affective and perceptual user experiences.

1.7K

Publications

139.5K

Citations

5.6K

Authors

2.1K

Institutions

Publications per year

2017–2026

514

Parents

Publications

1.7K

The DeLone and McLean Model of Information Systems Success: A Ten-Year Update

William DeLone, Ephraim R. McLean · Journal of Management Information Systems · 2003 · 11.4K citations

, , +10

Satisfaction: a behavioral perspective on the consumer

Choice Reviews Online · 2010 · 6.1K citations

, , +17

Satisfaction and comparison income

Andrew E. Clark, Andrew J. Oswald · Journal of Public Economics · 1996 · 3K citations

, , +6

An Investigation into the Determinants of Customer Satisfaction

Gilbert A. Churchill, Carol Surprenant · Journal of Marketing Research · 1982 · 2.9K citations

, , +14

Development of a Tool for Measuring and Analyzing Computer User Satisfaction

James E. Bailey, Sammy W. Pearson · Management Science · 1983 · 2.6K citations

, , +17

1–5 of 1.7K

Authors

5.6K

  1. WJ
    William J. Doll

    University of Toledo, United States

    8 publications · 4.7K citations

    8

    h-index

  2. JW
    Jochen Wirtz

    National University of Singapore, Singapore

    8 publications · 548 citations

    8

    h-index

  3. EG
    Evangelos Grigoroudis

    Technical University of Crete, Greece

    7 publications · 632 citations

    7

    h-index

  4. CC
    C. Clifford Attkisson

    University of California, San Francisco, United States

    7 publications · 2.4K citations

    7

    h-index

  5. AW
    Anders Westlund

    Stockholm School of Economics, Sweden

    6 publications · 1.1K citations

    6

    h-index

1–5 of 5.6K

Institutions

2.1K

  1. University of Michigan

    Ann Arbor, United States

    12 h-index

    29 publications

    7.1K citations

  2. National University of Singapore

    Singapore, Singapore

    12 h-index

    17 publications

    1.9K citations

  3. University of California, San Francisco

    San Francisco, United States

    11 h-index

    27 publications

    3.1K citations

  4. Cornell University

    Ithaca, United States

    11 h-index

    18 publications

    1.5K citations

  5. University of South Carolina

    Columbia, United States

    10 h-index

    19 publications

    2.4K citations

  6. Duke University

    Durham, United States

    10 h-index

    24 publications

    1.1K citations

  7. University of Toronto

    Toronto, Canada

    10 h-index

    14 publications

    631 citations

  8. Tehran University of Medical Sciences

    Tehran, Iran

    10 h-index

    32 publications

    765 citations

1–8 of 2.1K

Venues

  1. PubMed

    Repository · 46 publications · 2.5K citations

    24

    h-index

  2. Social Indicators Research

    23 publications · 1.2K citations

    19

    h-index

  3. Total Quality Management

    15 publications · 1.7K citations

    15

    h-index

  4. Total Quality Management & Business Excellence

    14 publications · 894 citations

    14

    h-index

  5. Telemedicine Journal and e-Health

    11 publications · 511 citations

    11

    h-index

1–5