A maturity model for performance measurement systems

Abstract

Organizations are constantly seeking performance improvement through new technology, processes, and instruments. One instrument that received considerable attention during the last years is called Performance Measurement System (PMS). A PMS tracks actual performance of an organization, helps identifying weaknesses, and supports communication and decision-making processes. The aim of this paper is to develop a Maturity Model for Performance Measurement Systems. The Maturity Model suggested can be applied as a framework for judging PMSs in place, and it can be used as an instrument for improving running PMSs as well.