Concepedia

Patient satisfaction with anaesthesia care: development of a psychometric questionnaire and benchmarking among six hospitals in Switzerland and Austria † ‡

Thomas Heidegger, Y. Husemann, Matthias Nuebling, D. Morf, Thomas Sieber, Alexis Huth, R. Germann, Petra Innerhofer, A. Faserl, Cathy C. Schubert,

British Journal of Anaesthesia · 2002 · 121 citations · 24 references

Open access

Concepts

MedicineAnesthesiologyAnesthesiaAnesthesia Quality ImprovementAnesthesia-related OutcomesPatient ExperiencePatient SatisfactionPatient Satisfaction MeasurementQuality Of CareHospital Patient SatisfactionPatient Satisfaction AnalysisPatient Satisfaction BenchmarkingPatient Satisfaction EvaluationPatient Satisfaction Survey DesignPsychometric PropertiesPsychometric Reliability

References

24

Marketing Research: An Applied Orientation

Lynn R. Kahle, Naresh K. Malhotra · Journal of Marketing Research · 1994 · 7.1K citations

Business, Marketing, Marketing Management +4

The Quality of Care

Avedis Donabedian · JAMA · 1988 · 5.1K citations

Public Affairs, Health Systems, Quality Management +17

Health Measurement Scales: A Practical Guide to Their Development and Use

Jody L. Vogelzang · Journal of Nutrition Education and Behavior · 2015 · 2.4K citations

Education, Health Sciences, Health Assessment +15

Defining and measuring patient satisfaction with medical care

John E. Ware, Mary K. Snyder, Wendy Wright et al. · Evaluation and Program Planning · 1983 · 1.3K citations

Public Affairs, Health Services Administration, Health Services Research +13

Patient satisfaction as an indicator of quality care.

P D Cleary, Barbara J. McNeil · PubMed · 1988 · 1.1K citations

Public Affairs, Health Services Administration, Quality Management +13